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1. General Provisions
This Privacy Policy defines how the Torbafood.ua online store (hereinafter referred to as the "Company", "We") collects, stores, processes and uses personal data of site users.
By using our site, you agree to the provisions of this Policy.
2. What information do we collect?
- We may collect the following data:
- First name, last name, patronymic;
- Contact phone number;
- Email address;
- Postal address (for delivery);
- Company details (for wholesale customers);
- Order data and purchase history;
- Data about user behavior on the site (cookies, IP addresses, geolocation).
3. Purpose of data collection
We use data for:
- processing orders and delivering goods;
- communication with customers;
- executing documents (invoices, delivery notes, etc.);
- improving the operation of the site and service;
- sending information materials, promotions and offers (with the user's consent);
- fulfilling the requirements of current Ukrainian and EU legislation (GDPR).
4. Data storage and protection
We guarantee the confidentiality of the information received.
Personal data is stored on secure servers and is not transferred to third parties, except for the following cases:
- delivery (Nova Poshta, Ukrposhta, etc.);
- accounting and tax accounting;
- in cases provided for by law.
5. Cookies
Our site uses cookies to improve user experience.
You can disable cookies in your browser settings, but this may affect the operation of the site.
6. Data transfer abroad
Since Torbafood.ua delivers throughout Europe, your personal data may be transferred to partners within the EU to ensure order fulfillment. All transfers are carried out in accordance with the requirements of the GDPR.
7. User rights
The user has the right:
- to receive information about their personal data;
- to request correction or deletion of data;
- to withdraw consent to the processing of personal data;
- to file a complaint with the supervisory authority for personal data protection.
8. Contact information
For all issues related to the protection of personal data, you can contact us:
Torbafood LLC
E-mail: company@torbafood.ua
Phone: +38 (099) 0023400
Addresses: Ukraine, Dnipro, st. Kostya Gordiyenko, 2
9. Changes to the Privacy Policy
We reserve the right to make changes to this Policy. The updated version is always available on the Torbafood.ua website